PRIVACY POLICY

Phénix Transfer

Dear Customer,

We understand that making online financial transactions nowadays is rather risky and claims a great deal of trust towards the company. Our company is committed to protect your privacy by making the security of our clients’ information one of its most important priorities.

INFORMATION PROVISION

Phénix Transfer collects personal information about the traveler, which is obligatory in order to ensure successful fulfillment of the required transfer reservation. For making a booking, we will need lead passenger name, number of the passengers, phone number, e-mail address, payment (Credit card, Paypal, Bank transfer, Secure link), flight number or pickup time and accommodation details.

WHO GETS THE INFORMATION?

The information gets Phénix Transfer when you are making the booking request.

PERSONAL INFORMATION SHARING

Phénix Transfer does not sell or pass your personal information to any third party.

INFORMATION UPDATES

If you need to make any additional updates to already provided information, please, send us an e-mail at phenix-transfer@mail.ch or call by +41762801891.

FINANCIAL TRANSACTION SECURITY

For online payments, we use Concardis pay engine, which is secured by https communications protocol. This means that while sending the information from your computer/phone to our servers, the site uses encryption, and the entered Credit Card details remain safe.

RESPONSES TO QUOTES / QUESTIONS / SUGGESTIONS

For answering to any received issues or questions, Phénix Transfer uses the e-mail address that is provided by your side. Therefore, please make sure that your personal e-mail address is correctly worded.

E-MAILS CONCERNING NEWS AND MARKETING

When you subscribe to our website, we keep regularly sending you news regarding our company’s offers and discounted transfers. If you do not want to receive any of these e-mails, you can unsubscribe at any moment you wish.

OTHER WEBSITES

When you click the links presented in our partners’ page, the following privacy policies cannot be applied anymore. We advise to read the privacy policy of the visited site before using or sharing your personal information. This point applies, if we will have a partner page.

COMPLIANCE

We regularly review the company’s compliance with this privacy policy. We highly appreciate any feedback, as it will assist us in becoming better at what we do. We are taking every action possible to make sure that this problem is rectified and we are able to provide the best solution in case of caused inconveniences. The staff follows up any complaint received from the customer, until the issue is settled down and we have a satisfied client.

CHANGES

Our Privacy Policy may undertake certain changes from time to time. All the changes will be available on this page for your observation.

TERMS AND CONDITIONS

Please, also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

CONSENT

When you decide to use services provided by Phénix Transfer, you consent to all the points introduced above.